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Automated vs. Professional Translation


  • enables me to confidently provide the expert service that we offer in the UK to customers from across Europe without multiplying our call centre headcount.
    Russell Morris
    European Director - Warehouse Express


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Below is a table listing the features available with each service level.

To understand more accurately the difference between Automated translation and Professional translation.

  cogs cogs and person people
Service Level Free Light Full
Works with ALL email applications Y Y Y
Inbound email translation
(includes cultural interpretation)
Automated Automated Professional
Outbound email translation Automated Professional Professional
Industry specific translators - - Y
Glossary and translation support - - Y
Quality level Automated Professional Experienced Professionals
Service level Instant < 24 hrs (Avg. 6.5 hrs) < 4 hrs (Avg. 2.5 hrs)
Spam filter Optional
($10 / month)
Backup Optional
($10 / month)
Autoresponder Y Y Y
Account Manager - - Y
Account Coordinator - Y Y
Languages 24 24 24
Training - Optional ($100) Y
< 2hr Priority service - for
emails flagged as urgent
- Optional
($100 / month)
Setup (per language) NA $300 $1995
Monthly license (per language) NA $90 / month $995 / month
Translation NA NA $3000 per 10k words
Minimum contract length NA 1 month 3 months

10k words is approximately equal to 300 short emails. Volume discounts available.

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